Services - Web Site Maintenance Service and Technical support
Our maintenance team prides in becoming an extension of the customer's company. We try and nurture a trust based relationship with our clients rather than a client-service provider kind of relationship. The customer's goals are our goals and his success is deemed as our success.
For businesses today, websites or web-application solutions have become an important part of their core business.
Websites not only help in generating revenues but also streamline day-to-day functioning. While a dedicated website maintenance team to maintain their web-presence becomes a necessity but is not something that is in-line with their core business. Outsourcing such maintenance work to us makes ample sense in the long run, both resource, time & cost wise.
We undertake all kinds of website maintenance and technical support work. Among the many applications and web sites that we've helped maintain, here are a few examples of the diverse range of support services that we provide.
Application sustenance and online support
One of our customers is an organization that offers e-recruiting applications on the web. We help maintain, test and monitor these e-recruiting web applications. It allows a potential job applicant to take a test on the Internet by logging onto the website with a user id and password.
Although the application has been tested many times and many users have taken the test earlier, it is probable that an applicant can encounter problems while taking the test online. It is imperative that such errors be set right immediately and the candidate is allowed to continue taking the test. Our Customer Care team works during international hours and can be contacted immediately about the problem. They are apprised about this problem and they immediately begin working on fixing the problem. Such bugs are treated as Level 1 problems and fixed right away. While special care is taken not to suspend the running of the application while the problem is being set right.
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Enhancements
Our team doesn’t just provide application support services They also work together with our customers in understanding their business and look at ways of suggesting improvements in the working of the application or help the web site attract more business. In this particular customer’s case, our customer care team looks for novel ways to use the data collected by the web site and thus create more business options for the site.
Upgrades
Most of our customers revise some or all of their web pages over time. To assist our customers in maintaining current information online, we offer several options for website maintenance. They could be in the form of revising, editing or changing existing web pages to keeping websites up to date either through fresh content or a new look and feel. The periodic addition of web pages is a part of web site maintenance too. After all, it’s a primary requisite that a web site or application remains fresh and updated every minute that it’s online. Regular revision of the website at no additional charges form a part of our support services too.
For some of our customers, we maintain and support interactive applications like bulletin boards and news items that require frequent updates.
Security measures
All our customers like to ensure that their applications are well protected and safe. We pay heed to their concerns by making sure that the necessary security measures are implemented on time.
Get a quote! If what you read matches your requirement, then contact us and share your ideas.
